GENERAL TERMS AND CONDITIONS OF SALE
Introduction
This contractual document governs the General Terms and Conditions of Sale (hereinafter, the “Terms”) for the purchase of products through the website voodu.es, owned by ROKER HITS, SOCIEDAD LIMITADA, trading under the commercial brand Voodu (hereinafter referred to as the “Seller”). The Seller’s contact details are also available in the Legal Notice of this Website.
These Terms will remain published on the Website so that the USER may review, reproduce, and save them as confirmation of the purchase agreement. They may be modified at any time by ROKER HITS, SOCIEDAD LIMITADA (trading as Voodu). It is the USER’S responsibility to review these Terms periodically, as the version in force at the time the order is placed shall apply. The Seller will store the electronic document recording the purchase and make it available to the USER upon request.
Contracts shall not be subject to any specific formalities except where expressly required by the Spanish Civil Code, the Commercial Code, or any other applicable legislation.
Acceptance of these Terms implies that the USER:
Has read, understood, and accepted these Terms.
Has the legal capacity to enter into binding contracts.
Accepts all obligations set out herein.
These Terms shall remain valid indefinitely and shall apply to all purchases made through the Seller’s Website.
The Seller confirms that it complies with the legislation applicable in the countries to which it ships its products and reserves the right to modify these Terms unilaterally. Such modifications shall not affect purchases or promotions completed before the changes came into effect.
Identity of the Contracting Parties
On the one hand, the Seller of the products purchased by the USER is ROKER HITS, SOCIEDAD LIMITADA (trading as Voodu), with its registered office at C/ Virgen del Carmen, 39, 35610 Antigua, Las Palmas, Spain, Tax Identification Number (CIF): B04983797, and Customer Service telephone number: +34 675 90 92 27.
On the other hand, the USER is the individual registered on the Website by means of a username and password, for whose use and safekeeping the USER bears full responsibility, and who is responsible for the accuracy of the personal data provided to the Seller.
Purpose of the Agreement
This Agreement governs the contractual relationship for the sale and purchase of products between the Seller and the User, which is established when the User accepts these Terms by selecting the corresponding checkbox during the online checkout process.
The contractual relationship consists of the delivery of a specific product in exchange for the price displayed publicly on the Website.
Correction of Information
If the USER identifies any errors in the information published on the Website or in the documents generated as part of the contractual relationship, they may notify the Seller by email at info@voodu.es, so that ROKER HITS, SOCIEDAD LIMITADA (trading as Voodu) can correct them as soon as possible.
The USER may also keep their personal information up to date by accessing their user account.
Ordering Process
To purchase the products or services offered by the Seller, the USER must be of legal age (or an emancipated minor where legally permitted) and register on the Website by creating a user account. During registration, the USER will be required to provide certain personal data voluntarily. Such data will be processed in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and Spanish Organic Law 3/2018 on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD), as explained in the Legal Notice and Privacy Policy of this Website.
The USER shall choose a username and password and agrees to keep these credentials confidential, not to disclose them to third parties, and to notify the Seller immediately in the event of loss, theft, or suspected unauthorized access so that the account can be blocked without delay.
Once the user account has been created, and in accordance with Article 27 of Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), the purchasing process shall follow the steps described below.
1. General Terms and Conditions of Sale.
2. Shipping and Delivery.
3. Right of Withdrawal.
4. Complaints and Online Dispute Resolution.
5. Force Majeure.
6. Jurisdiction.
7. General Terms of the Offer.
8. Prices and Validity of the Offer.
9. Shipping Costs.
10. Payment Methods, Fees, and Discounts.
11. Purchase Process.
12. Severability and Suspension or Termination of the Agreement.
13. Warranties and Returns.
14. Applicable Law and Jurisdiction.
1. GENERAL TERMS AND CONDITIONS OF SALE
Unless otherwise agreed in writing, placing an order with the Seller implies the User’s full acceptance of these Terms and Conditions. No terms or conditions proposed by the User shall prevail over those of the Seller unless expressly accepted in writing by the Seller prior to the purchase.
2. SHIPPING AND DELIVERY
The Seller will not dispatch any order until payment has been successfully verified.
Orders will normally be shipped using an express courier service (such as Postal Express, SEUR, UPS, STD, TIPSA, or similar), depending on the destination selected by the User.
Orders will be dispatched once product availability has been confirmed and payment has been received.
Estimated delivery times range from 2 to 8 business days, depending on the delivery destination and the selected payment method. The estimated dispatch and delivery dates will be provided before the order is confirmed.
Failure to Fulfil the Distance Contract
If the Seller is unable to fulfil the contract because the purchased product or service is unavailable within the expected timeframe, the User will be informed accordingly. In such cases, the User will have the right to cancel the order and receive a full refund of all amounts paid, at no additional cost and without giving rise to any liability for damages on the part of the Seller.
The Seller shall not be held liable if delivery cannot be completed due to false, inaccurate, or incomplete information provided by the User.
Delivery shall be deemed completed when the carrier has made the products available to the User and the User, or a person authorized by the User, has signed the delivery receipt.
The Seller shall be liable to the User for any lack of conformity existing at the time of delivery of the order. The User may, by means of a simple declaration, request that the Seller remedy the lack of conformity, obtain an appropriate reduction in the purchase price, or terminate the contract. In any of these cases, the User may also claim compensation for any damages where applicable.
The User shall have the right to withhold payment of any outstanding amount due for the purchased product until the Seller has fulfilled the obligations established under this Agreement.
It is the User’s responsibility to inspect the products upon delivery and to record any justified reservations or claims on the delivery receipt provided by the carrier.
If the contract does not involve the physical delivery of a product but instead grants access to downloadable digital content, the Seller will inform the User in advance of the procedure required to complete the download.
3. RIGHT OF WITHDRAWAL
The User has the right to withdraw from the purchase within 14 calendar days from the date of receipt of the product, or from the date the service contract is concluded in the case of services, in accordance with Article 102 of Spanish Royal Legislative Decree 1/2007 approving the Revised General Law for the Protection of Consumers and Users.
If the Seller fails to provide the legally required information regarding the right of withdrawal, the withdrawal period shall expire twelve months after the end of the original withdrawal period, in accordance with Article 105 of Royal Legislative Decree 1/2007.
The right of withdrawal does not apply to the contracts and circumstances listed in Article 103 of Royal Legislative Decree 1/2007.
All returns must be notified to the Seller by requesting a return authorization number through the designated return form or by sending an email to info@voodu.es, indicating the corresponding invoice or order number.
If the returned product is not sent back in its original packaging, the Seller reserves the right to charge the User for any resulting loss in value, provided that the User has been informed in advance through the same communication channel used for the return request.
Once the User has received the return authorization number, the product must be sent to the Seller with this number clearly indicated on the shipping documentation. Return shipping costs shall be borne by the User. Returns should be sent to:
ROKER HITS, SOCIEDAD LIMITADA (Voodu)
C/ Virgen del Carmen, 39
35610 Antigua, Las Palmas
Spain
4. COMPLAINTS AND ONLINE DISPUTE RESOLUTION
Any complaint submitted by the User will be handled as quickly as possible. The Seller may be contacted using the following details:
Postal Address:
ROKER HITS, SOCIEDAD LIMITADA (Voodu)
C/ Virgen del Carmen, 39
35610 Antigua, Las Palmas
Spain
Telephone: +34 675 90 92 27
Email: info@voodu.es
Online Dispute Resolution (ODR)
In accordance with Article 14.1 of Regulation (EU) No. 524/2013, the European Commission provides a free online platform for the resolution of disputes between consumers and traders without the need to resort to court proceedings. The platform enables an independent dispute resolution body to act as an impartial intermediary between the parties in an attempt to reach an amicable solution and, where appropriate, propose or impose a resolution to the dispute.
Online Dispute Resolution (ODR) Platform:
https://ec.europa.eu/consumers/odr/
5. FORCE MAJEURE
Neither party shall be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to force majeure events. Performance of the affected obligations shall be suspended for the duration of the force majeure event.
6. ASSIGNMENT
The USER may not assign, transfer, or otherwise dispose of any rights, obligations, or responsibilities arising from this Agreement without the Seller’s prior written consent.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect and shall not be affected in any way.
The USER acknowledges that they have read, understood, and accepted these Terms and Conditions in their entirety.
7. GENERAL TERMS OF THE OFFER
All sales and deliveries made by the Seller shall be governed by these Terms and Conditions.
No amendment, modification, or agreement contrary to the commercial proposal of ROKER HITS, SOCIEDAD LIMITADA (trading as Voodu) or to these Terms shall be valid unless expressly agreed in writing and signed by the Seller. In such cases, the specific written agreement shall prevail.
8. PRICES AND VALIDITY OF THE OFFER
The prices displayed for each product or service include the Canary Islands General Indirect Tax (IGIC) and any other applicable taxes. Unless expressly stated otherwise, prices do not include shipping costs, handling fees, communication charges, or any additional services associated with the purchased product.
The prices applicable to each product are those published on the Website and are expressed in Euros (€). The USER acknowledges that product prices may be updated from time to time.
Before placing an order, the USER may review all details of the purchase online, including the selected products, quantities, prices, availability, shipping costs, additional charges, discounts, taxes, and the total amount payable. Prices may change until the order has been successfully placed.
Once an order has been placed, the agreed prices shall remain unchanged, regardless of subsequent changes in product availability.
Every payment made to the Seller will result in the issuance of an invoice in the name of the registered USER or the company details provided during the ordering process. By default, the invoice will be included with the purchased products. If the USER prefers to receive the invoice by email, they may request this through any of the Seller’s available contact channels. This preference may be withdrawn at any time.
For any questions regarding an order, the USER may contact the Seller by telephone at +34 675 90 92 27 or by email at info@voodu.es.
9. SHIPPING COSTS
The prices displayed in the online store do not include shipping costs, communication charges, installation, downloads, or any additional services, unless expressly agreed otherwise in writing.
Shipping costs are calculated when the shopping cart or quotation is updated. Shipping is charged on orders up to €150. Orders of €150 or more qualify for free shipping.
10. PAYMENT METHODS, FEES, AND DISCOUNTS
The Seller is responsible for processing all financial transactions and offers the following payment methods:
- Credit or Debit Card
- PayPal
If the User has received a promotional discount coupon from the Seller, it may be applied before completing the purchase.
Security Measures
This Website uses industry-standard security technologies, including SSL encryption, secure payment pages, firewalls, access control procedures, and cryptographic mechanisms to prevent unauthorized access to personal and payment data. By using this Website, the User agrees that the Seller may obtain the information necessary to authenticate access controls and process transactions securely.
The Seller undertakes not to process or permit any transaction that is considered illegal by credit card schemes or the acquiring bank, or that could damage their reputation or adversely affect their operations.
Under the rules of the major card payment networks, the sale or offer of any product or service that does not comply with all applicable laws governing the Buyer, Issuing Bank, Merchant, or Cardholder is strictly prohibited.
11. ORDERING PROCESS
Any product available in our catalogue may be added to the shopping cart. The cart displays the selected products, quantities, unit prices, and the total purchase amount. Once the cart has been updated, applicable taxes, shipping charges, discounts, and any additional fees will be calculated based on the billing and shipping information provided.
The shopping cart is provided solely as a quotation and purchase simulation tool and does not create any contractual obligation for either party.
To complete an order, the User must follow these steps:
1. Review the billing information.
2. Review the shipping address.
3. Select a payment method.
4. Place the order.
Once the order has been processed, the system automatically sends a confirmation email both to the Seller’s order management department and to the User’s registered email address confirming that the order has been successfully placed.
Orders
Before the order is confirmed, the User will be provided with information regarding the status of the order, together with the estimated dispatch and/or delivery date.
12. SEVERABILITY, SUSPENSION, AND TERMINATION OF THE AGREEMENT
If any provision of these Terms and Conditions is found to be unlawful, invalid, or unenforceable for any reason, that provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions.
The Seller reserves the right, without prior notice, to suspend or terminate the User’s access to its services, in whole or in part, if the User fails to comply with the obligations established in this Agreement or with any applicable law, regulation, licence, directive, code of practice, or policy.
The exercise by the Seller of any right or remedy under this clause shall not limit or affect any other rights or remedies available to the Seller under applicable law or these Terms.
13. WARRANTIES AND RETURNS
All products sold through this Website are covered by the statutory legal guarantee established under the applicable consumer protection legislation, including Spanish Royal Legislative Decree 1/2007 of 16 November, approving the Revised General Law for the Protection of Consumers and Users and other supplementary legislation.
For more information about your statutory warranty rights, please refer to the official legal text available here.
14. APPLICABLE LAW AND JURISDICTION
These Terms and Conditions shall be governed by and construed in accordance with the laws of Spain, except where otherwise required by applicable legislation.
Any dispute arising from the purchase of products or services under these Terms shall be submitted to the competent courts of the User’s place of residence, the place where the contractual obligation is to be performed, or, where applicable, the location of the property if it concerns real estate, in accordance with applicable consumer protection legislation.
